Pick Right
FAQ
iOS & Android · out now
Pick Right
FAQ
iOS & Android · out now
Effective date: September 22, 2026
This policy explains how the Pick Right app, operated by Dream Big Services Inc, handles consumer health data — information that could describe a person’s physical or mental health. It is written for people in Washington State, under the My Health My Data Act, and in Nevada, under its consumer health data law, and we apply it the same way to everyone. It adds to our Privacy Policy, which covers everything else the app handles.
Pick Right never asks about your health and has no health questions or forms to fill in. There are only two ways health information can reach us, and you have to type it in both. One is Chat — mentioning a condition, a symptom, a medicine or a pregnancy in a question. The other is the “Talk to us” screen, where you write a note to us directly and could put anything in it. Scan sends a photo of produce, and nothing else in the app sends information about your health.
Only from you, in what you type into Chat or into a note on “Talk to us”. We do not buy health data, receive it from anyone else, or work it out from anything else you do in the app.
Only to answer the question you asked. Questions the app recognizes as health questions — ones that name a condition, an organ or a medicine — are answered by our own server with a suggestion to ask a doctor or pharmacist. They are never sent to Google’s AI, and they are left out of anything sent to it later in the same conversation. Other questions may be sent to Google Vertex AI (Gemini) to write the answer, and any health detail you included in them goes too.
A note on “Talk to us” is used only to answer you. It is never sent to Google’s AI and no automatic check is run over it — it is read by a person here, who writes back. If you turn on the alert that tells you we have replied, that alert carries the screen’s name and the words “New reply” and nothing else, so nothing you wrote ever appears on your lock screen.
Nothing, unless you report an answer. Chat messages are not saved on our servers and are not written to our logs. Each chat request carries the app’s random usage identifier so that it can be counted against your limit, but only the count is kept, never the message. The conversation on your screen is not saved to your phone’s storage either; it is gone when the app closes.
There are two exceptions, and both are a step you take yourself. Under an answer written by Google’s AI you can tap Report and pick a reason. That sends the question you asked and the answer you are reporting — so any health detail in that question — together with the reason, the app’s language and the random usage identifier. We keep it so a person can check the answer, and it is deleted automatically after 30 days. Nothing is sent unless you tap Report.
The other is a note you write on “Talk to us”, which we keep because a note nobody kept could not be answered. The note, our replies, and the app’s language, platform and version are stored against the same random usage identifier, and the whole conversation is deleted automatically one year after its last message. Nothing is sent unless you write it, so the plainest way to keep health information out of it is not to type any in.
We do not sell health data, and we do not share it for advertising or for any purpose of our own. The one company that may receive it is Google LLC, as the cloud and AI service provider that writes Chat’s answers for us and runs the servers where a “Talk to us” conversation is stored. A note is never passed to the AI. If you turn on the reply alert, Expo’s push service and then Apple’s or Google’s carry the buzz to your phone, but it contains only the two words described above — nothing you wrote goes with it. We have no affiliates, and no other company receives or collects health data through Pick Right.
Pick Right does not set up geofences — virtual boundaries drawn around places such as clinics — and never uses location to learn anything about your health. The optional “Use my location” row works as described in our Privacy Policy, and the coordinate is never sent to us.
Washington and Nevada law give you the right to ask whether we have collected or shared your health data, to get a copy of it and the list of companies it went to, to withdraw your consent, and to have it deleted. We keep no chat messages, so there is nothing to copy or delete: whatever you typed was used for its answer and not saved, and the only company it may have gone to is Google, as described above. Two things are exceptions. An answer you reported is deleted automatically after 30 days; it carries no name, so we cannot find which report is yours before then. A “Talk to us” conversation is deleted automatically a year after its last message, and this one we can act on sooner: it carries no name either, but you know what you wrote, so quote enough of it to us and we will find that conversation and send you a copy or delete it. Turning the reply alert off in Settings → Alerts withdraws that consent on the spot and erases your phone’s notification address from it. If you would like that confirmed in writing, write to [email protected] and we will answer within 45 days.
If we turn down your request, you can appeal by replying to our answer. We will decide within 45 days and explain the decision in writing. If we turn down your appeal, you can contact the Washington State Attorney General at atg.wa.gov or, in Nevada, the Nevada Attorney General at ag.nv.gov.
If this policy changes, the updated version will be posted at this URL with a new effective date.
Questions about this policy? Email [email protected]
Pick Right is operated by Dream Big Services Inc.